How to Return or Exchange
Print your return label:
- Please go to https://lesnereides-usa.returnly.com to print your prepaid return label. Use of this label will deduct $4.00 from your return.
- Please include your order # inside your package upon return.
If you are not satisfied with your online purchase, please follow our guidelines for returns. Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange). Please note stud, hook and dormeuses earrings cannot be exchanged nor returned for hygienic reasons.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition and unworn.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
All Les Néréides items (except fragrances and candles) purchased on the website are guaranteed for 1 year from the date of purchase. Please note that the loss of the plating or enamel due to the use of the jewel is not covered by our guarantee.
EXCHANGESIf you would like to exchange an item, go to https://lesnereides-usa.returnly.com to obtain your return label. Upon receipt of your return we will process a free exchange. Please indicate on the enclosed packing slip what you would like to exchange for and we will process that pending inventory availability.
We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
Your return will be processed within 5-7 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.