Online orders are processed Monday through Friday, within 1-2 business days of order placement, unless the particular item is noted as a pre-order.

Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

We accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales tax will be charged when applicable.

We all love a deal, but there are a few little rules:

• Only one code may be used per order.
• Certain items (including all sale items) are excluded from special offers.
• Codes may not be applied after an order is processed.

Placing an order with us is easy. Simply follow these steps:

• Add an item to your shopping bag by clicking "add item" on the item's product detail page.
• When you have finished shopping, click the "cart" button at the top of the page.
• You will be shown your basket for review.
• Click "proceed to check out."
• On the login page new customers should click the "create account."
• Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
• Complete the next 3 steps by entering all required information.
• On step 4, you will be presented with all your order information.
• Click the "confirm" button to submit the order.
• You will know that your order has gone through when you receive the "thank you" page with your order number.
• Please be advised that once an order is confirmed, you cannot make changes to the order online.

Please allow 1-2 business days for order processing.  The cut off time for expedited order is 1 pm EST which means orders after that time will go out the next business day.  We will email you when the order is shipped. Please check junk/spam if you do not receive it in your inbox.  

All US orders are shipped via UPS/USPS and should be received within 3-6 business days after processing. Delivery time do not include Saturdays, Sundays or holidays.

Standard Ground: $7.00

Standard Ground for Orders $190+: FREE

UPS 2 Day: $25.00

UPS Next Day: $50.00

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer.

In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries.

In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

All Sale Items are Final Sale. No adjustments made on prior purchases.

We will happily accept unworn, undamaged or defective product for exchange or refund within 21 of purchase. Sale items, perfumes and scented candles are final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5 -7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

• We accept returns of product shipped within the United States and Canada only.
• Returns of full-price merchandise must be made within 21 days of purchase.
• Please note post/stud, hook and sleeper earrings cannot be exchanged nor returned for hygiene reasons.*
• Perfumes and scented candles are not eligible for return or exchange.

If you are not completely satisfied with your purchase, you may return it back to Les Nereides within 21 days of your purchase for a full return.

You can use the returns portal HERE to request a return or exchange.  There are two options for return/exchange: 

• We will provide the return shipping label if requested. A $6 restocking fee will be deducted from your final refund. 
• You can use your own shipping label to send back the label. No fee will be deducted if personal label is used. 

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@lesnereidescare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@lesnereidescare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please note: Post/stud, hook and sleepers earrings cannot be exchanged nor returned for hygiene reasons.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

14K Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.

Sterling Silver
Gently rub the surface with the cloth included in your order.

Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!

Yes! For 3 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.

Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.

We're not able to build custom pieces at this time.