Online orders are processed Monday through Friday, within 1-2 business days of order placement, unless the particular item is noted as a pre-order.
Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable.
We all love a deal, but there are a few little rules:
- Only one code may be used per order.
- Certain items (including all sale items) are excluded from special offers.
- Codes may not be applied after an order is processed.
HOW TO PLACE AN ORDER
Placing an order with us is easy. Simply follow these steps:
- Add an item to your shopping bag by clicking "add item" on the item's product detail page.
- When you have finished shopping, click the "cart" button at the top of the page.
- You will be shown your basket for review.
- Click "proceed to check out."
- On the login page new customers should click the "create account."
- Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
- Complete the next 3 steps by entering all required information.
- On step 4, you will be presented with all your order information.
- Click the "confirm" button to submit the order.
- You will know that your order has gone through when you receive the "thank you" page with your order number.
- Please be advised that once an order is confirmed, you cannot make changes to the order online.
Please allow 1-2 business days for order processing. The cut off time for expedited order is 1 pm EST which means orders after that time will go out the next business day. We will email you when the order is shipped. Please check junk/spam if you do not receive it in your inbox.
US SHIPPING RATES
All US orders are shipped via UPS/USPS and should be received within 3-6 business days after processing. Delivery time do not include Saturdays, Sundays or holidays.
Domestic shipping costs and methods
|UPS 2 Day||$25.00|
|UPS Next Day||$50.00|
CUSTOMS DUTIES AND OTHER FEES
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.